Refund and Cancellation Policy
Last Updated: 29 October 2026
This Refund and Cancellation Policy ("Policy") applies to Case Tracking by NyayAssist ("Case Tracking" or "Services"), the court-case tracking service of NyayAssist, operated by Hyperboost AI Solutions Private Limited ("Company", "NyayAssist", "we", "us" or "our"). "You" means the purchaser of the Services, whether an individual or an organisation. This Policy governs purchases of Case Tracking on its own. Where you buy a NyayAssist plan that includes Case Tracking together with other features, the NyayAssist Refund and Cancellation Policy governs that plan.
The plan or written order accepted at purchase ("Order") identifies what you purchase. This Policy addresses billing cancellation, digital returns, refunds and related access. The Fair Use Policy addresses usage restrictions. The Privacy Policy addresses retention and deletion of personal information. Nothing in this Policy excludes a right, refund, remedy or statutory forum that cannot lawfully be excluded.
1. Plans, Charges and Purchase Information
1.1 Before payment, the purchase page or Order will identify the price, applicable taxes and mandatory charges, term or usage entitlement, included features and limits, delivery or activation arrangements, and whether renewal is automatic or requires a fresh purchase. The applicable payment period is the period expressly selected and accepted by you.
1.2 Charges apply only to the Services and additional items you expressly authorise. Recurring billing requires the required payment authorisation and clear disclosure of the renewal amount or its method of determination, billing frequency and cancellation method. We do not treat silence, an unselected option or acceptance of this Policy alone as authorisation for recurring debits.
1.3 Any trial period and its expiry will be disclosed before enrolment. A trial will not convert to a paid plan without the required express authorisation. Material price changes for a future term will be notified before renewal, with an opportunity to stop renewal. A price increase will not be imposed retrospectively on the paid term.
1.4 App store purchases. If you buy Case Tracking through the Apple App Store or Google Play, the purchase is billed by Apple or Google. To cancel renewal, use the subscription settings of your Apple or Google account; uninstalling the app does not cancel the subscription. Refunds for those purchases are decided by Apple or Google under their refund policies, and we cannot issue them directly. We will still help with a billing or access problem attributable to us, and Sections 5 and 6 apply to the extent Apple or Google permit. Purchases on our website are billed by us and follow this Policy in full.
2. Digital Delivery and Returns
2.1 Case Tracking is supplied digitally. There is no physical item to return or courier shipment to arrange for the standard Services. A request to end access or reverse a charge is handled under the cancellation and refund provisions below; describing the Services as digital does not remove a remedy for non-delivery, deficiency or misdescription.
2.2 Delivery occurs when the purchased access is actually provisioned and the required access instructions are made available through the agreed channel, subject to any customer steps disclosed before purchase. Payment confirmation alone does not establish that access has been delivered. If payment succeeds but access is not available within the stated activation period, contact support with the transaction reference.
2.3 If the Company cannot provide the purchased access within the agreed delivery period, you may request an appropriate remedy, including a refund where required by law. Any extension proposed by the Company must be clearly communicated and will not be treated as accepted merely because you have not replied. We will not charge you again to correct a failed activation attributable to us.
3. How to Cancel
3.1 For purchases on our website, you may request cancellation of future renewal through the cancellation control provided in your account or by emailing support@nyayassist.ai from your registered email address. If account access is unavailable, email support with sufficient information to identify the purchase and your authority. We may verify identity proportionately but will not require unrelated documents or a compulsory retention call.
3.2 A valid cancellation request takes effect for renewal purposes when submitted through the account control or received at the support address, rather than when our team completes its internal processing. A request received before the next renewal charge is initiated will stop that charge. If a charge was initiated before receipt, it will be assessed under this Policy and any applicable payment-mandate rules. A charge attributable to our failure to act on a timely request will be reversed.
3.3 We will confirm the cancellation, the last date of paid access and whether further charges remain due. Delay in sending our confirmation does not, by itself, invalidate a timely request. Cancelling does not extinguish charges properly incurred for services already supplied, but no separate cancellation fee is imposed under this Policy.
4. Effect of Cancellation and Expiry
4.1 For a prepaid term-based plan, cancellation ordinarily stops renewal at the end of the current paid term. Purchased access continues until that expiry unless you request earlier closure or a restriction is justified under the Fair Use Policy or mandatory law. A longer prepaid term does not become refundable solely because you decide to stop using the Services before it ends.
4.2 Subject to Sections 5 and 6 and mandatory law, we do not provide a proportionate refund or credit merely for unused days, fewer tracked cases, reduced use, a change of mind or a matter ending before the paid term expires. No automatic renewal occurs where the Order requires a fresh purchase.
4.3 Cancellation of a plan is separate from deletion of an account, removal of a case or withdrawal of a payment mandate with a payment provider. A cancellation request received by us will be acted on even if the payment mandate has not separately been revoked. Revoking a mandate does not itself settle an outstanding charge properly incurred before revocation. We will not use that distinction to continue charging after an effective cancellation.
4.4 When purchased access ends, new tracking activity and alerts cease unless the Order expressly provides otherwise. Export, account closure and subsequent retention are handled under the Privacy Policy and any disclosed export arrangement. Account closure does not delete an official court record.
5. Refunds for Billing and Authorisation Errors
5.1 We will refund a verified duplicate charge for the same entitlement, an amount charged above the accepted price, or a charge taken after a timely effective cancellation because of our processing failure. We will investigate a reported unauthorised transaction promptly and provide the reversal or cooperation required by the applicable payment process and law.
5.2 To report an error, provide the registered account details, transaction or invoice reference, payment date, amount and a short explanation. Do not send your complete card number, security code, banking password or one-time password. We may request limited supporting evidence through an appropriate channel. Failure to retain a screenshot does not, by itself, prevent review where our transaction records can establish the issue.
6. Non-Delivery, Deficiency and Material Changes
6.1 The ordinary no-refund rule in Section 4 does not apply where a refund is required for non-delivery, a deficient service, a material difference from the advertised or agreed service, or another circumstance recognised by mandatory law. A remedy required by law is not subject to the Company's discretion, and a service credit cannot be imposed instead of a cash refund where you are legally entitled to the latter.
6.2 Where appropriate, the Company may offer correction, restoration, an extension or a proportionate credit or refund. An opportunity to investigate or correct a fault will not postpone a mandatory remedy or deadline. A temporary interruption does not automatically entitle you to a full refund of an otherwise delivered term; the cause, duration, impact, agreed commitments and legal requirements will be considered.
6.3 Case information depends partly on court portals and other supported sources. A delay or correction originating at a source, a disposed case, or the absence of new activity is not, by itself, proof of a deficiency. This does not excuse a failure to provide promised coverage, refresh functionality or alert processing, or a known material limitation that was not disclosed before purchase. The Company will assess its own role in the reported issue.
6.4 If the Company discontinues the purchased Services, or permanently removes a material paid function or agreed court coverage without a substantially equivalent replacement, it will give reasonable advance notice where practicable and offer an appropriate remedy. Where termination or loss of the purchased service requires repayment, the unused affected prepaid portion will be refunded. If the Services were never delivered, the starting point is the full amount paid for the undelivered Services. Any calculation will be explained and will not reduce a greater mandatory entitlement.
7. Other Fees, Plan Changes and Add-Ons
7.1 A separately disclosed setup, implementation or customisation charge is ordinarily non-refundable to the extent the agreed work has actually been performed. Charges for completed, authorised usage are ordinarily non-refundable merely because you later cancel. This does not permit retention of a charge for work not supplied, a billing error or a deficient service where a refund is due.
7.2 An upgrade, downgrade, additional case allowance or other paid change requires disclosure and your acceptance of the additional price, effective date, treatment of the existing entitlement and any available credit before payment. A new plan charge will not automatically forfeit your existing prepaid entitlement without that disclosure and acceptance. Existing cancellation rights continue to apply.
8. Suspension or Termination for Misuse
8.1 Restrictions for misuse are governed by the Fair Use Policy and the Terms accepted for the Services. Suspension does not automatically establish a breach or justify forfeiture of every amount paid. If an account is restored after an unjustified restriction attributable to the Company, the Company will assess the lost paid access and provide the remedy required by the Order and mandatory law.
8.2 On termination for a substantiated material breach, properly accrued charges remain payable. Any claim to retain a prepaid amount must have a lawful and contractually supportable basis. The Company will not impose an undisclosed fine or withhold a refund required by law merely by describing the termination as misconduct.
9. Request Review and Refund Processing
9.1 Send refund requests to support@nyayassist.ai with the information described in Section 5.2. Please report the issue promptly so that relevant records can be preserved. Requests remain subject to the limitation periods and remedies available under applicable law.
9.2 We ordinarily review a complete request within 7 business days and process an approved refund within 14 calendar days after approval, subject to any shorter mandatory period or requirement to refund within a reasonable period. If further information is reasonably needed, we will identify it and explain the status. The process will not be used to delay a clear billing-error refund or a mandatory remedy.
9.3 Refunds are ordinarily returned to the original payment method. If that is technically unavailable, we will agree a verified alternative with the purchaser. We will notify you when the refund is initiated and provide the available transaction reference. The time for the amount to appear may depend on the payment provider or bank; we will assist with tracing an unusual delay. We will not make an unagreed deduction for processing fees from a refund required by law.
9.4 Tax adjustments and credit notes will be handled under applicable tax requirements. Taxes will not be retained automatically merely because they were collected at purchase. Any amount that cannot lawfully be reversed will be identified and explained. A payment-provider dispute does not prevent you from also seeking support, but the same charge cannot be recovered twice.
10. Grievances, Priority and Policy Changes
10.1 If a request remains unresolved, contact Yash Rane, Grievance Officer, at grievance@nyayassist.ai. A complaint will be acknowledged within 24 hours of receipt and resolved within 15 calendar days of acknowledgement. Any shorter mandatory period prevails. You retain access to a competent consumer forum, court, payment-provider process or other remedy available under law.
10.2 A signed agreement expressly varying a commercial provision of this Policy governs that provision for the relevant purchase, subject to mandatory law. Otherwise, this Policy governs cancellation and refund matters over inconsistent general policy wording. An expressly advertised more favourable refund entitlement accepted with your purchase will be honoured. Internal practices or later website changes cannot retrospectively remove that entitlement.
10.3 Changes will be published with the last-updated date. Material changes affecting existing customers will be notified before taking effect, ordinarily with at least 30 calendar days' notice. Shorter notice may be necessary for a legal requirement. A change will not retrospectively reduce refund or cancellation rights attached to an existing purchase. Where law requires consent to a change, notice or continued use alone will not replace that consent.
11. Contact Information
Hyperboost AI Solutions Private Limited
0-15, Kadri Mansion, Veer Savarkar Road, Prabhadevi, Mumbai, Maharashtra 400025, India.
Support, cancellation and refunds: support@nyayassist.ai
Grievance Officer: Yash Rane
Grievance email: grievance@nyayassist.ai